Ten key lessons from the Total Place pilots:
- Prevention versus cure
- Case management – look at the whole person, not the symptom
- Junctions – avoid people falling through gaps
- ’80-20’ – public sector demand is very focused; can be expensive
- Dispersed infrastructure – multiple locations all providing service
- ‘Marbled in’ bureaucracy – “because that’s how we do it”
- Decommissioning – realise benefits
- Community connection – first port of call for service
- Commissioning not producing – don’t be a factory
- Programme working – programmes of work, not silos of delivery
Useful stuff: none of this is new. What is new is the appetite to do something this time.