We’ve been without one since July, which suggests the government doesn’t take this very seriously. I would imagine that moving government services over to digital channels should be a major cost saving: not something to ignore in these straightened times. It’s Angela Smith, who was effective at the few things I’ve seen her do in the past. Jim Knight at DWP takes on digital exclusion and Directgov (which feels odd, save that DWP is becoming the de facto shared services centre for government).
